North American Telecommunication Relay Service Market size to hit $2 Bn by 2027

Published Date: 2022-05-17

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North American Telecommunication Relay Service Market size is predicted to surpass USD 2 billion by 2027, according to a latest forecast report by Graphical Research.

The market growth can be attributed to the increasing demand for Unified Communication (UC) services. UC helps individuals and enterprises to provide real-time access to services, such as phone communications, conferencing, messaging, and data sharing, from multiple devices. The integration of Artificial Intelligence (AI) with UC solutions has supported enterprises in understanding their digital transformation goals. Multiple enterprises are focusing on offering caption-based services to facilitate the communication of the hard-of-hearing population with others.

The IP-captioned telephone service segment will grow at 5% CAGR during the forecast period owing to rising internet penetration in the region. Increasing internet penetration allows telecom service providers to utilize IP technology in combination with Captioned Telephone Service (CTS). The IP caption telecommunication relay service allows deaf people to take advantage of advanced communication and IP technology at their residences and workplaces. In the current COVID-19 pandemic, the market demand for IP caption telecommunication relay services has increased significantly due to rising work-from-home trend.

The traditional relay technology segment dominated over 40% market share in 2020 credited to the substantial demand for communication services from individuals using teletypewriters (TTYs). Traditional relay technology bridges the communication gap between people with standard telephones and individuals with text telephones. The rising advent of IP-based telephones and other UCC solutions across the industry is restraining the market growth.

Browse detailed statistical insights from the report, “North America Telecommunication Relay Service (TRS) Market Forecast 2027 By Technology (IP Relay, Traditional Relay), By Service (Text-to-Voice, Voice Carry Over, Captioned Telephone Service, IP Captioned Telephone Service, Internet Protocol Relay Service, Video Relay Service), By End-use (Personal, Government, Enterprise), Research Report, Country Outlook (U.S., Canada), COVID-19 Impact Statistics, Price Trends, Historic Data, Growth Prospects, Competitive Industry Share” along with the table of contents (ToC) @

The personal end-user segment held more than 20% market share in 2020 due to the rapid adoption of mobile devices by deaf & hard-of-hearing individuals. The personal end-use segment growth can be attributed to growing TRS traffic and the enterprise-wide focus on catering to the extensive demand for telecommunication services. The rising demand from geographies is driving regulatory authorities to reduce restrictions across service providers and enable companies to cater to the expansive demand.

Canada Telecommunication Relay Service market will exceed USD 500 million revenue by 2027 on account of strategic partnerships between public & private enterprises and favorable government initiatives. Regional public agencies are emphasizing on supportive programs for the population with hearing & speech disabilities.

The North American Telecommunication Relay Service (TRS) market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD million from 2016 to 2027 for the following segments:

North America Market, By Service

  • Text-to-voice
  • Voice carry over
  • Captioned telephone service
  • IP captioned telephone service
  • Internet protocol relay service
  • Video relay service
  • Others

North America Market, By Technology

  • IP relay
  • Traditional relay

North America Market, By End-use

  • Personal
  • Government
  • Enterprise

The above information has been provided for the following countries:

  • North America
    • U.S.
    • Canada