North America Telecommunication Relay Service Market size crossed USD 1 billion in 2020 and is anticipated to expand at a CAGR of 5% between 2021 and 2027. The extensive demand for communication services from deaf & speech-impaired individuals has fueled the market growth.

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The market growth is attributed to increasing mobile subscribers in the region. The extensive penetration of mobile devices supporting IP technology and a favorable regulatory framework are boosting the market revenue. For instance, the Canadian Radio-Television and Telecommunications Commission introduced quality standards for enhancing the user experience of massaged relay services. Moreover, the commission mandated market enterprises to provide access to IP relay interfaces. These initiatives followed by a consistently increasing network infrastructure are supporting the market demand.

North America Market, By Service

The video relay service segment held over 25% market share in 2020. Video relay services are increasingly becoming popular among users as they allow communication to flow freely & naturally. The absence of text input ensures that users can easily convey their messages to the CA through the use of sign language, which is must faster & natural than typing. The CA then conveys the communication via voice to the end party and relays the messages from other end back to the user in the form of sign language.

North America Market, By Technology

The IP relay segment will showcase around 5% growth rate during the forecast timeline. IP relay leverages internet connection to bridge the gap between a web-enabled device, such as smartphones and computers, and a communication assistant. It enables flexible accessibility to telecommunication relay services through internet connection. IP relay technology also allows users to call & receive telephone calls by using devices connected to the internet. It also eliminates traditional teletypewriter device requirements.

North America Market, By End-use

The government end-use segment dominated around 65% market share in 2020, due to favorable government initiatives for developing innovative telecommunication relay services. Government agencies are supporting enterprises to deliver relay services to customers across multiple locations. For instance, in April 2020, the Federal Communications Commission waived off the restrictions on recruiting individuals for American Sign Language (ASL) interpretations. This enabled companies in the industry to strengthen their video relay service deliveries and cater to the extensive VRS traffic. Similar activities and partnerships among public & private enterprises will drive the market value.

North America Market, By Country

The U.S. telecommunication relay service market is expected to generate a revenue of over USD 1 billion by 2027, owing to the extensive penetration of telecommunications relay services and favorable government initiatives. According to the Federal Communications Commission of the U.S., telecommunications relay services are available across approximately 50 U.S. states. In addition, the authority regulates the telecommunications relay service landscape across the country. Regional public authorities are also engaging with private enterprises to ensure the availability of telecommunications relay services.

Competitive Industry Landscape

Some of the leading companies operating in the North America market include Avaya Inc., Bell Canada, Captel Inc., Cisco Systems Inc., Convo Communications LLC, Federal Relay, Purple Communications Inc., Skype Technologies S.A.R.L., Sorenson Communications LLC, T-Mobile USA Inc., ZVRS, and Vermont Relay.