APAC Telecommunication Relay Service Market size to cross $1 Bn by 2027

Published Date: 2022-05-17

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APAC Telecommunication Relay Service Market size is expected to reach USD 1 billion by 2027, according to a latest forecast report by Graphical Research.

The market growth is due to the increasing awareness related to offering improved communication services to the individuals with hearing difficulties. For instance, in September 2019, the Singapore Association for the Deaf collaborated with Grab, a technology company engaged into promoting the awareness for the deaf community. The company emphasized on providing its Grab platform to individuals with hearing difficulties to communicate effectively with public.

The video relay service segment held over 20% market share in 2020, owing to capabilities of video relay service to make easy and quick interactions via video-based sign language and no reequipment for a TTY device. Video relay service is increasingly becoming popular between users as it allows communication to flow freely and naturally. The absence of text input ensures that users can easily convey their messages to the CA through the use of sign language, which is must faster and natural than typing.

The IP relay technology segment dominated around 55% market share in 2020, credited to growing internet penetration across the region. IP relay leverages internet connection to bridge the gap between web-enabled devices, such as smartphones and computers, and a communication assistant. It enables flexible accessibility to telecommunication relay services through internet connection. IP relay technology also allows users to call and receive telephone calls using devices connected to the internet. It also eliminates the requirements of traditional teletypewriter devices.

Browse detailed statistical insights from the report, “Asia Pacific Telecommunication Relay Service (TRS) Market Forecast 2027 By Service (Text-to-Voice, Voice Carry Over, Captioned Telephone Service, IP Captioned Telephone Service, Internet Protocol Relay Service, Video Relay Service), By Technology (IP Relay, Traditional Relay), By End Use (Personal, Government, Enterprise), Research Report, Country Outlook (China, Japan, India, ANZ, South Korea, Southeast Asia), COVID-19 Impact Statistics, Price Trends, Historic Data, Growth Prospects, Competitive Industry Share” along with the table of contents (ToC) @


The enterprise end-use segment will grow at 5% CAGR during the forecast period, on account of growing emphasis on better communication services for remote employees. The enterprises in the market offering relay services witnessed a sharp increase in the calls and lack of communication assistants to support the services. Due to these concerns, several government agencies granted industry-wide waivers on relay services to ensure service continuation amid worldwide pandemics. Amid COVID-19 crisis, country-wide lockdowns and restrictions on the public movement fuel the market demand.

India telecommunication relay service market will surpass USD 100 million by 2027 impelled by the proliferation of mobile devices followed by internet consumption. The regional enterprises are also emphasizing on technology developments. For instance, in January 2021, VideoMeet, a video conferencing platform provider, unveiled the Hindi and English closed captioning along with enhanced user experience in its platform. This launch helped the company to provide enterprises with improved collaboration solutions and can benefit to communicate with hearing-disabled enterprises.

The APAC telecommunication relay service market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD million from 2016 to 2027 for the following segments:

Asia Pacific Market, By Service

  • Text-to-Voice
  • Voice Carry Over
  • Captioned Telephone Service
  • IP Captioned Telephone Service
  • Internet Protocol Relay Service
  • Video Relay Service
  • Others

Asia Pacific Market, By Technology

  • IP Relay
  • Traditional Relay

Asia Pacific Market, By End-use

  • Personal
  • Government
  • Enterprise

The above information has been provided for the following countries:

  • Asia Pacific
    • China
    • Japan
    • India
    • ANZ
    • South Korea
    • Southeast Asia