European Telecommunication Relay Service Market revenue to reach $2 Bn by 2027

Published Date: 2022-05-17

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European Telecommunication Relay Service Market size is projected to cross USD 2 billion by 2027, according to a latest forecast report by Graphical Research.

The market growth is due to the extensive penetration & availability of video relay services from government agencies. For instance, in April 2020, the Department of Work and Pensions launched video relay services for deaf individuals using universal credit claimants. This launch helped the agency to provide British sign language users with access to the universal credit. Additionally, several regional enterprises are planning to expand their telecommunication relay service networks.

The internet protocol relay service segment exhibit a over 5% CAGR during the forecast period. Internet Protocol (IP) relay service offers telecommunication relay services through the use of a computer or any web-enabled endpoint device. Unlike traditional TRS, where a user needs to contact the TRS call center via telephone network, the IP relay service is carried through by the internet, via a webpage interface.

The traditional relay technology segment held more than 40% market share in 2020. Majority of the state funded telecommunication relay services are based on traditional relay technology and are provided free of cost. Traditional relay technology bridges the communication gap between people with standard telephone and individuals with text telephones. The advent of IP-based telephones and other UCC solutions across the industry is restraining the market growth.

Browse detailed statistical insights from the report, “Europe Telecommunication Relay Service (TRS) Market Forecast 2028 By End Use (Personal, Government, Enterprise), By Service (Text-to-Voice, Voice Carry Over, Captioned Telephone Service, IP Captioned Telephone Service, Internet Protocol Relay Service, Video Relay Service), By Technology (IP Relay, Traditional Relay), Research Report, Country Outlook (UK, Germany, France, Italy, Spain, Netherlands), COVID-19 Impact Statistics, Price Trends, Historic Data, Growth Prospects, Competitive Industry Share” along with the table of contents (ToC) @

The government end-use sector segment dominated around 65% market share in 2020, due to supportive government initiatives for the development of telecom relay services. The prominent technology enterprises including T-Mobile USA Inc. offer sophisticated Spanish relay services to regional customers. The relay services across the country are provided and funded by the Italian Ministry of Labour and Social Matters. In addition, the government authority ensures an effective communication between the deaf community and government agencies.

Germany telecommunication relay service industry will generate revenue over USD 500 million by 2027. Considering the number of individuals with hearing and speech disabilities along with a significant telecom industry, the country is expected to witness a significant growth in the adoption of telecommunication relay services across the country. In addition, the country is also witnessing a substantial rise in the penetration of unified communication and collaboration solutions.

The telecommunication relay service in European market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD million from 2016 to 2027 for the following segments:

Europe Market, By Service

  • Text-to-voice
  • Voice carry over
  • Captioned telephone service
  • IP captioned telephone service
  • Internet protocol relay service
  • Video relay service
  • Others

Europe Market, By Technology

  • IP relay
  • Traditional relay

Europe Market, By End-use

  • Personal
  • Government
  • Enterprise

The above information has been provided for the following countries:

  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands