APAC Hosted PBX Market size to reach $3 Bn by 2027

Published Date: 2021-09-06

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APAC Hosted PBX Market size is poised to surpass USD 3 billion by 2027, according to a latest forecast report by Graphical Research.

The market growth is attributed to the rising demand for cost-effective communication solutions. The region is also witnessing a rising penetration of smartphones and the increased demand for international voice calls. Leading companies across the region are partnering with IT service companies to deploy cloud center solutions. For instance, in August 2019, Ozonetel singed a partnership agreement with Nityo Infotech, an IT service company.

The solution segment is projected to hold above 35% market share by 2027. Hosted VoIP eliminates the need for initial investments of telephony systems and significantly decreases the maintenance & training requirements. Small and large enterprises are increasingly relying on hosted VoIP, which enables them to monitor & manage their phone systems while gaining access to innovative communication features such as auto attendants, messaging, and call queuing.

The SMEs segment is anticipated to grow significantly from 2021 to 2027. VoIP services, particularly hosted VoIP, are expected to witness a surge in adoption among SMEs as these services offer a low-cost alternative to traditional and expensive phone services. The increasing workforce mobility trend and financial constraints are driving enterprises to look for effective ways to reduce telecommunication expenses.

Browse detailed statistical insights from the report, “Asia Pacific Hosted PBX Market Forecast 2027 By Industry Vertical (BFSI, Healthcare, Government, Retail, Manufacturing), By Organization Size (Large Enterprises, SMEs), By Component (Solution, Service [Network Service, Security Service, Managed Service]), Research Report, Country Outlook, COVID-19 Impact Statistics, Price Trends, Historic Data, Growth Prospects, Competitive Industry Share” along with the table of contents (ToC) @


The healthcare segment is projected to hold above 30% share by 2027 at a CAGR of above 10%. The IP PBX solution secures the communication infrastructure between the hospital and connects different hospital environments, staff & other telecommunication devices. This connects each entity of the hospital followed by easy and effective work & management of the hospital. The healthcare sector has witnessed a growing need for IP-based communication and remote access solutions.

China market growth is credited to the growing internet penetration in the country. According to the China Internet Network Information Center (CNNIC) published, in 2020, there were 854.5 million internet users in China. The enterprises in the country are looking for innovative IP telephony services to manage entire enterprise communications. These factors are expected to support the demand for hosted PBX solutions & services.

The companies operating in this market are focusing on new product development and innovation. For instance, in April 2021, Voyager Internet announced the improvements in its business Voice Over Internet Protocol (VoIP) solution, Voyager Voice. The new improvement aims to offer extensive support to customers across businesses and wholesale & dealer partners across New Zealand.

The APAC hosted PBX market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD million from 2016 to 2027 for the following segments:

Asia Pacific Market, Component

  • Solution
  • Service
    • Network Service
    • Managed Service
    • Security Service

Asia Pacific Market, By Organization Size

  • Large Enterprises
  • SMEs

Asia Pacific Market, By Industry Vertical

  • Healthcare
  • BFSI
  • Government
  • Retail
  • Manufacturing
  • Others

The above information has been provided for the following countries:

  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia & New Zealand
    • Thailand