North America Legal Process Outsourcing Market size exceeded USD 1 billion in 2020 and is anticipated to witness over 20% CAGR from 2021 to 2027.
The growing demand of legal corporations to achieve services at lower cost is driving the market revenue. Outsourcing legal services helps law firms to reduce operational costs and focus on their core businesses. Increasing workloads in legal departments are accelerating the adoption of LPO services in the U.S. on a massive scale. The law firms face significant challenges to run their departments at more efficient and cost-effective levels. Outsourcing solutions and offerings to low-cost Asia Pacific countries including India and Taiwan allows the companies to gain aggressive benefits.
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The COVID-19 pandemic has impacted the legal sector with increased concerns regarding investigations, litigation, employee safety, privacy, and security. The industry experienced budget cuts, cost pressures, and layoffs in FY2020, changing the dynamics of the North America legal process outsourcing market. Compared to the past few years, the industry has slowed down temporarily. Several LPO companies across the region were not well optimized or equipped to handle the shift to work-from-home policy during the pandemic.
North America Market, By Service
The growing demand for accurately and efficiently running litigation review process is driving the growth of e-discovery services in the North America legal process outsourcing market. Document review process plays a crucial role during the litigation process and is an expensive and labor-intensive task. The high cost of document review processing in the U.S. and Canada has encouraged law firms to outsource these services. E-discovery services allow law firms and legal departments to boost accuracy rate of identifying relevant documents at low costs.
North America Market, By Location
The onshore LPO segment will witness remarkable growth during the forecast timeframe. Onshore LPO services provide better control over information and maintain security and confidentiality of legal records. Law firms who prefer to sign numerous partnerships with organizations in the same country turn to domestic outsourcing. This provides them benefits of common regulatory framework within the same country. The additional benefits of improved cost-savings and progressed customer relationships will further accelerate the adoption of onshore LPO services.
Competitive Industry Landscape
The key companies operating in the North America legal process outsourcing market include Clairvolex, CPA Global, Exigent, Infosys Limited, Integreon, Inc., Lex Outsourcing, Morae Global Corporation, QuisLex, Mindcrest, Legal Advantage LLC, and UnitedLex.
The players are focusing on expanding their product portfolio and strengthening their industry presence. For instance, in March 2020, Exigent Group introduced contract management solution to include AI-based contextual search and auto-extraction for increasing data accuracy and business impacts. The contract management software automates the manual extraction & input of contract data and extracts selected business & legal terms automatically.